The Consumer Council for Water tells firms to improve customer service and reduce complaints.
Poor accountability was to blame for severe rail disruption last May, a regulator has said.
Efforts to clear railway lines and roads, and to restore power to homes, are continuing.
Councils bosses warn some authorities may have to be stripped back to the minimum to save money.
Psychosis, murder and suicide – how Spanish flu ravaged a post-war world.
The trust, in special measures for two years, says the 30 vehicles will help cope with winter demand.
The project is designed to celebrate 100 years since the monument was given to the nation.
People are being asked to create a piece of art to remember the 19-year-old.
A London artist turns obsolete items such as VHS tapes and floppy disks into art.
Three-year-old Nancy has answers to the burning questions surrounding the UK’s exit from the EU.
Manchester City make a poor start to their Champions League campaign as the Premier League champions are beaten at home by Lyon.
The man who prompted Sunday’s major incident after ‘falling ill’ at a restaurant once hoaxed Prince Charles.
Paul Pogba scores twice as Manchester United open their Champions League Group B campaign with a comfortable win over Young Boys in Bern.
George Saville is on target as Middlesbrough recover from their first loss this season to beat Bolton and go second in the Championship.
A resolute Bristol City Women side hold defending champions Chelsea Women to a goalless draw in the WSL.
Mylee Billingham, 8, called for her mother and shouted “no daddy” just before her death, a court hears.
Mohammed Abdul had been thrown out of the club but returned in his car, a court has heard.
Irene Collins let police bring the dog into her Middlesbrough garden to search for a drug dealer.
Father Peter Slocombe, of Gloucestershire, also hurt two police officers during his arrest, it emerges.
William Taylor was last seen at his farm in Hertfordshire more than three months ago.
Thousands of homes are without power and rail lines and roads are blocked as the storm hits Cumbria.
The UK’s biggest supermarket chain is taking on Aldi and Lidl with its own discount store, Jack’s.
About 44,000 letters written by Stevenage FC’s manager are being sent to local people.
Kai Nazir is understood to have posted the video on Friday, four days after being jailed for life.
Paramedics find a note asking why they had not parked “10 yards forward” on the narrow street in Bath.
Vicky Balch and Leah Washington each lost a leg in the 2015 crash on the Smiler ride.
Michelle Hough claims the “shared-space” road near her home is “endangering” her daughter’s life.
London will mirror an approach in Glasgow after violent crime was declared a public health issue.
Norden had a long career as a writer and was the host of ITV’s It’ll Be Alright on the Night.
The victim, believed to be in his 20s, was found wounded in Tufnell Park and died at the scene.
Theresa May will say that social housing residents should feel “proud” of where they live.
An ambulance for a prisoner who died was cancelled “without appropriate medical advice”.
A hundred years ago Spanish Flu claimed the lives of more people than died in World War One.
Two women talk about how they deal with alopecia and the remaining hair they still have.
Roberto Firmino’s injury-time winner gives Liverpool a dramatic victory over Paris St-Germain in their opening Champions League Group C game at Anfield.
Irene Collins died four days after she was attacked in her Middlesbrough home.
There are fears for the welfare of 11 tiny piglets stolen from a farm in London.
Two people fell ill at a restaurant but police have ruled out exposure to a nerve agent.
Mylee Billingham was stabbed at her father’s home after he threatened to kill her mother, a court hears.
Susan Pain claimed she had a daughter injured in the Manchester bombing, so she could get a payout.
Kailash Chander was diagnosed with dementia after a crash which left two dead, a court is told.
Just over nine in 10 or 91.2% of two year olds had had the MMR in 2017-18, down from 92.3% in 2012-13.
A new operator is to start running regular steam train services in the West Midlands.
Footage of Shane Seymour driving a stolen car at cyclists in London was circulated on social media.
The woman was discovered by chance when bailiffs raided a house in east London in November 2016.
One fan was “overwhelmed” to hear her “favourite piece of public defamation had been defamed”.
Roy Lowe bought the kitchen knife for £6 after clashing with a man who intervened during a row.
Four-year-old Toby was born with severe disabilities as a result of CMV, or cytomegalovirus.
A passenger on a bus that killed two people when it ploughed into Sainsbury’s said he thought he would die.